One of our key Marine customers approached us for an online audit of the procedures we use to design, manufacture, and modify motors.
A customer audit is a detailed review of not only how a company’s customers perceive it, but also that customer’s needs and an evaluation of how the company affects the customer’s business.
We conducted this specific audit in December 2021 online because of ongoing COVID-19 precautions.
The auditors thoroughly examined Rotor and its relationship with the customer and were able to demonstrate Rotor’s strength, giving a positive outcome for both the client and us.
The customer was happy to take part in an online tour of our facility led by our quality and certification leader.
The following topics were covered:
- Opening of meeting – introduction to organisation, supplier approval plan and procedure
- QMS efficiency overview
- Sustainability and environmental compliance
- Claims/warranties handling
- Supply chain management efficiency
- Remote production tour, including test facility
- Preparation of initial report
- Summary meeting
The customer discovered and gained an appreciation for the work we do. But we also found some opportunities to improve.
Rotor produces marine motors, industrial applications up to 2,500 kW in low voltage and up to 5,000 kW in medium voltage. We can provide special designs for custom voltage and frequency and can customize mechanical dimensions to suit specific equipment design. Rotor produces products with IP23 and IP55 enclosures and designs featuring air cooled and water-cooled options.
